Return items terms


13.1 The Purchaser has in any case the right to terminate the contract without any penalty and without specifying the reason, within 10 (ten) working days from the day of receipt of the product purchased.

13.2 If the Buyer decides to exercise the right of withdrawal, should notify the Supplier by registered AR or by fax or by email, if the reports are confirmed by the sending of registered mail within 48 (forty-eight) hours. Shall prevail between the parties the stamp from the post office on receipt issued. For the purpose of exercising the right of withdrawal sending the notice may validly be replaced by returning the purchased product, provided that the same terms. Shall prevail between the parties the date of delivery to the post office or courier.

13.3 The return of the product will still take place no later than 30 (thirty) days from the date of receipt of the product itself. In any case, for there to be entitled to full refund of the price paid, the product must be returned intact and, in any case, in normal condition.

13.4 The Purchaser may not exercise this right of withdrawal for the purchase of products that have been opened by the same, as well as goods made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire quickly

13.5 The only expenses payable by the consumer for exercising the right of withdrawal pursuant to this article is the direct cost of returning the product to the Supplier, unless the Supplier does not agree to shoulder it.

13.6 The Supplier shall refund the amount paid by the Buyer within 30 (thirty) days of receipt of notice of withdrawal.

13.7 Upon receipt of the communication by which the Purchaser shall notify the exercise of the right of withdrawal, the parties of this contract are dissolved by mutual obligations, except as provided in paragraphs of this Article.